CNAR 2024 PRE-CONFERENCE WORKSHOPs

CNAR 2023 Pre-Conference Workshops (October 16th, 2023) feature interactive and informative sessions from our valued partners: Steinecke Maciura LeBlanc, PSI Services, Barker Hutchinson & Associates, Field Law, Pivotal Research and World Education Services. Session descriptions for these are below, as well as CNAR’s historically well-received Fundamentals in Regulation and highly-anticipated Master Class (individual A.M. and P.M. sessions offered, as well as a full-day option is available for Master Class). All sessions will be held in-person in Vancouver, BC; Affiliate pricing listed below.

Cancellation Policy: Please note, registrations can be modified without penalty until AUGUST 31, 2023. After AUGUST 31st 2023, only partial (50%) refunds will be processed. On or after September 24th, no refunds will be processed without exception.

CNAR 2024’s Pre-Conference Workshops (October 7th, 2024) feature interactive and informative sessions from our valued Partners: Barker Hutchinson & Associates, Field Law, Pivotal Research, PSI Services, Steinecke Maciura LeBlanc, and WeirFoulds LLP. Session descriptions for these are below, as well as CNAR’s historically well-received Fundamentals in Regulation and highly-anticipated Master Class (individual A.M. and P.M. sessions offered, as well as a full-day option is available for Master Class). All sessions will be held in-person at the Westin Hotel in Ottawa, Ontario; member pricing is listed below.

Note: On or after August 16, 2024 partial refunds will be processed. On or after September 10, 2024 refunds will not be processed, without exception. Questions about CNAR 2024? Please contact AskCNAR@cnar-rcor.ca.
Program subject to change.

WORKSHOPS

FULL-DAY WORKSHOP

Members: $575
Non-members: $750

  1. Fundamentals in Regulation
    (8 AM – 4:00 PM)
  2. Master Class
    (8 AM – 4:30 PM)
Note: Master Class is available as a full-day session with one package registration or delegates can choose to register for just the AM or PM session.

MORNING HALF-DAY SESSIONS

Member: $400
Non-member: $525

  1. Master Class 1.
    (8 AM – 12 PM)
  2. Barker Hutchinson & Associates
    (9 AM – 12 PM)
  3. Pivotal Research
  4. WeirFoulds

AFTERNOON HALF-DAY SESSIONS

Member: $400
Non-member: $525

  1. Master Class 2.
    (1 PM – 4:30 PM)
  2. Steinecke Maciura Le Blanc
    (1 PM – 4 PM)
  3. Field Law
    (1 PM – 4 PM)
  4. PSI Services
    (1 PM – 4 PM)

All-Day Sessions

October 7th, 8:00 A.M. – 4:00 P.M.

Fundamentals of Regulation

What You Will Learn: The Fundamentals of Regulation Workshop will appeal to anyone who is seeking to learn more about professional regulation in the Canadian context. This compact yet comprehensive program is designed to provide attendees with content that is both practical and informative, featuring presentations from experts in their respective fields in regulation.

PRICING: 
Members: $575
Non-members: $750

Presentations and interactive breakout discussions will cover:

  • The regulator’s mandate: Serving and protecting the public interest presented by Stephanie Price, Executive Director at the Federation of Medical Regulatory Authorities of Canada.

  • Regulatory governance presented by Beth Deazeley, Registrar and CEO at the College of Early Childhood Educators.

  • Quality practice: Assuring entry and continuing competency presented by Lindsay Steele, Associate Director of Professional Practice at Engineers and Geoscientists BC.

  • Professional conduct: Complaints, investigations, discipline and fitness to practice presented by Gillian Slaughter, Director, Professional Conduct and Regulatory Affairs at the Royal College of Dental Surgeons of Ontario.

  • The regulator’s voice: Communications, engagement and stakeholder relations presented by Pattie LaCroix, Director of Communications and Policy at the College of Physicians and Surgeons of Nova Scotia.

Throughout the day, attendees will also have the opportunity to engage in Q & A with presenters and network with each other.

The workshop will be moderated and facilitated by Gillian Slaughter.

Who Should Attend?
Past participants of this highly-rated session include staff who have been working for a regulatory body for less than three years; board/council members who wish to learn more about how to ensure public protection in the regulatory sector; those who may have relied primarily on on-the-job training to gain knowledge and skills in the area; regulators seeking to enhance their peer network; and individuals seeking a “sampler” of topics in regulation.

Join us for this engaging, interactive workshop!

Lead Organization:

Beth Deazeley

Registrar & CEO
College of Early Childhood Educators

Gillian Slaughter

Director, Professional Conduct and Regulatory Affairs
Royal College of Dental Surgeons of Ontario

Lindsay Steele

Associate Director of Professional Practice
Engineers and Geoscientists BC

Pattie LaCroix, MA

Director, Communications & Policy
College of Physicians and Surgeons of Nova Scotia

Stephanie Price

Executive Director
Federation of Medical Regulatory Authorities of Canada (FMRAC)

Jennifer Slabodkin

Director of Registration & Education and Deputy Registrar, College of Patent Agents and Trademark Agents

October 7th, 8:00 A.M. – 4:30 P.M.

CNAR 2024 Master Class Workshops: Trauma-Informed Professional Regulation

In response to requests from the community, CNAR is pleased to offer its Master Class workshops on trauma-informed professional regulation at CNAR 2024. The workshops will support regulators to develop and elevate their practices in trauma-informed, human-centered professional regulation. Individuals have the option to register for the full-day workshop or either the morning or afternoon standalone workshops. 

Registrants may register for a full-day Master Class Package at $575 members and $750 for non-members OR a half-day at $400 for members and $525 for non-members.

Please click below to read the descriptions:

Lead Organization:

Morning Half-day Sessions

October 7th, 8:00 A.M. – 12:00 P.M.

2024 Master Class I: Critical Foundations in Trauma-Informed Regulation

How can and do regulators regulate in a trauma-informed way? In this interactive workshop, attendees will learn about and critically examine what it means and looks like to use trauma-informed, human-centered approaches in professional regulation.

Attendees will learn about:

  • What is trauma-informed practice? Trauma-informed practice involves more than adhering to a set of abstract principles. Learn from a leading expert in the field about how trauma is experienced, what trauma responses may look like, and what changes are needed in practice and policy to integrate trauma-informed approaches into regulatory practice. Through this session attendees will develop an appreciation of the complexity of responses traumatized individuals may exhibit and the necessity for understanding and being sensitive to these responses in trauma-informed approaches.
  • What do trauma-informed approaches look like in regulation? Building on the foundations from the opening session, attendees will hear from two regulators about a critical review of complaints and investigations processes to integrate trauma-informed practices and the use of a trauma-informed approach in a quality assurance program. Attendees will learn how a commitment to trauma-informed practice is driving changes in policies, approaches, and practices in these regulatory areas. While the examples focus on two regulatory areas, insights can be extrapolated to other regulatory functions.
  • How can regulators assess their trauma-informed practices and know whether they are having the intended impacts? What are possible indicators and outcome measures? The assessment of trauma-informed practices is usually anecdotal or ad hoc. In this session, attendees will engage in critical discussions about potential indicators and methods for assessing the impact of trauma-informed practices.
  • What does it mean to care for the team? What strategies and tools can be used? Dealing with matters involving trauma or other sensitive, complex matters takes a toll on the individuals involved – from front-line staff, to managers/directors, and committee members reviewing or hearing cases. Other team members can be affected by the experiences of their colleagues. Learn about the importance of caring for the team and practical strategies and resources to create safe and supportive work environments for individuals and teams involved in trauma-related matters.

 

This interactive workshop will include presentations, group discussion, Q & A with presenters, and resources.

Lead Organization:

Cathy Pappas

Director, Registration
College of Immigration and Citizenship Consultants

Eric de Sa

Data Scientist
Royal College of Dental Surgeons of Ontario

Jenna Smith

Manager, Professional Conduct
College of Registered Psychotherapists of Ontario

Dr. Lori Haskell

Clinical Psychologist

Megan McCarrell, RM, MPH

Director of Professional Practice and Policy
College of Midwives of Ontario

Shelley Ball, BA (Hons), JD

Lawyer and Principal
Shelsu Pacific Consulting Inc.

October 7th, 9:00 A.M. – 12:00 P.M.

Advanced Strategies for Navigating Complex Situations

Regulatory investigators frequently encounter complex situations.  How an investigator handles these situations can significantly impact the investigation’s outcome and profoundly alter the experience of those involved. 

It is essential investigators exercise sound judgment and appropriate strategies to effectively navigate complex situations while also maintaining sensitivity and empathy. This interactive workshop focuses on providing practical strategies to manage complex situations with competence.   

Join us as we explore four unique situations that require investigators to apply a combination of expertise, skill, empathy and sensitivity. Together we’ll explore practical strategies for investigations that involve: 

  • Participants who are neurodivergent
  • Complaints of racism and bias
  • Complex, trauma-informed interviews
  • Participants who are minors

 

Throughout this workshop, participants will engage in interactive group discussions and activities tailored to each scenario.  Participants will learn how to identify and accommodate diverse needs, address sensitive issues effectively, adapt investigation approaches to ensure fairness and integrity, and to be conscious of the physical and psychological safety of all participants. 

Participants will depart with enhanced confidence in their ability to navigate complex investigative scenarios with competence and professionalism that can be immediately applied to their own work.

Learning Objectives:

  1. Navigate complex investigations with skill and confidence.
  2. Identify and accommodate diverse needs and adapt investigation approaches to ensure fairness and integrity, and to be mindful of the physical and psychological and safety of all participants.
  3. Gain practical skills that can be applied to other complex situations with competence and professionalism.

 

Target audience

This workshop is appropriate for those with experience in investigations who would like to refine their organization’s process.

Lead Organization:

Katrina Haymond

Partner, Field Law

Greg Sim

Partner, Field Law

Ayla Akgungor

Partner, Field Law

Jason Kully

Partner, Field Law

October 7th, 9:00 A.M. – 12:00 P.M.

Evidence to Action: Leveraging Research and Evaluation for Risk-Based Regulatory Excellence

This hands-on workshop is designed to empower professionals from regulatory bodies with the knowledge and tools to apply cutting-edge research and evaluation methodologies toward effective risk-based regulation. Through a mix of expert presentations, case studies, and interactive sessions, participants will learn how to harness data and research to identify, assess, and mitigate risks, ultimately leading to improved regulatory practices and outcomes.

  • Deep Insights: Understand the critical role of research and evaluation in strengthening risk-based regulation and governance.
  • Practical Skills: Acquire tools and techniques for data analysis and engaging stakeholders to inform better regulatory decisions.
  • Actionable Strategies: Leave with real-world examples from profession regulators, ready-to-use KPIs, and research strategies to apply in your regulatory context.

 

Target audience

This workshop targets researchers, policy analysts, regulatory officers, and decision-makers within professional regulatory bodies who are keen on adopting evidence-based practices to improve their risk management and governance frameworks.

Lead Organization:

Cathy Pappas

Director, Registration
College of Immigration and Citizenship Consultants

Eric de Sa

Data Scientist
Royal College of Dental Surgeons of Ontario

Jenna Smith

Manager, Professional Conduct
College of Registered Psychotherapists of Ontario

Dr. Lori Haskell

Clinical Psychologist

Megan McCarrell, RM, MPH

Director of Professional Practice and Policy
College of Midwives of Ontario

Shelley Ball, BA (Hons), JD

Lawyer and Principal
Shelsu Pacific Consulting Inc.

October 7th, 9:00 A.M. – 12:00 P.M.

Capacity Issues in Registration, Discipline, and Fitness to Practise – a Balancing of Rights and Responsibilities

This hands-on skills-based workshop will address capacity concerns that are raised in registration, capacity proceedings, or discipline proceedings (or in parallel proceedings), with a particular focus on resolution strategies. 

For instance, what should a regulator do if an applicant seeking registration with that regulator discloses that they have a serious mental health condition or disorder? What if, after the person is registered, a mental health condition or disorder is brought to the attention of the regulator? What if the condition or disorder is only brought to the attention of the regulator by way of disciplinary proceedings? How can an individual’s human rights be respected and balanced with the public interest through these processes? What does a capacity assessment entail and why is it necessary? This workshop will provide participants with the chance to explore these and other questions in a supportive environment.

Target audience

Suitable for all levels of experience, and those with an interest in the professional regulation of capacity issues.

Lead Organization:

Katrina Haymond

Partner, Field Law

Greg Sim

Partner, Field Law

Ayla Akgungor

Partner, Field Law

Jason Kully

Partner, Field Law

October 16th, 8:30 A.M. – 12:00 P.M.

Diversity, Equity, and Inclusion throughout the Assessment Lifecycle – Key Considerations and Plan of Action

Diversity, equity, and inclusion (DE&I) initiatives are designed to reduce bias and create equal opportunities, in the workplace, government entities, and even in credentialing/regulatory assessment programs. There are many areas where DE&I can play a critical role in the fairness of exams and considerations for DE&I initiatives are not limited to a single timepoint during the assessment life cycle. For instance, bias in exam content could originate from many sources, such as use of content irrelevant language, cultural nuances, and regional differences. Two key challenges for regulatory bodies related to addressing DE&I considerations are identifying and engaging key stakeholders across all exam development activities, from practice analysis to review of items and exam performance statistics.

This workshop is designed to help regulatory organizations with reviewing and assessing their approach to DE&I activities. We will walk through elements of the assessment life cycle to uncover opportunities to create greater equity in exam creation including:

  • Subject matter expert selection 
  • Item writing guidelines
  • Item review processes
  • Language or localization requirements
  • Post-administration analyses

We will also talk about the candidate journey and provide ways to be inclusive when thinking about testing access, including:

  • Eligibility requirements
  • Review of test delivery modalities
  • Accommodations

The purpose of this workshop is to provide participants with an opportunity to engage in a thoughtful discussion about DE&I considerations across each step in the assessment life cycle. By the end of this workshop, attendees will be able to define components of DE&I and identify DE&I considerations throughout the exam development and delivery processes. Participants will also be able to identify stakeholder groups, engage in discussions on DE&I considerations in exam development, and apply learnings to their individualized work settings and organizations. The focus will be on DE&I considerations in exam development, thoughtful SME involvement (recruitment, selection, training, engagement), and exam development processes that include DE&I considerations. The content of this presentation is applicable to all regulatory bodies across all disciplines and jurisdictions.

Lead Organization: PSI Services

Isabelle Gonthier

Chief Assessment Officer, PSI Services

Pamela Ing Stemmer

Senior Director, Psychometric Services, PSI Services

October 16th, 8:30 A.M. – 12:00 P.M.

Navigating Conflict in Investigations

Encountering conflict is a common occurrence in regulatory investigations; effectively navigating conflict is crucial for successful outcomes.

In this interactive workshop we will explore how to navigate challenges that may arise during interviews, evidence collection and interactions with registrants, complainants, and witnesses. We will explore conflict management strategies and help participants recognize their conflict management style to achieve satisfactory outcomes in moments of conflict. Participants will leave with an understanding of the types of conflict they may face throughout the life cycle of an investigation, enhanced conflict management skills and a toolkit of strategies to address conflict effectively.

This workshop will combine lecture-style presentation with interactive breakout activities to explore the following topics:

1. Difficult Interviews:
Investigative interviews can at times be emotionally charged and challenging. We will examine techniques for managing conflict during interviews, including de-escalation strategies, active listening, and building rapport. Participants will gain insight into effective questioning techniques and handling resistant or defensive interviewees.

2. Challenging Evidence Collection:
Participants will learn how to apply the techniques learned above to help manage conflict while collecting evidence. We will also explore how to maintain professionalism and neutrality while addressing conflicts that arise during evidence collection.


3. Difficult Conversations with Registrants, Complainants or Witnesses:
We will explore effective communication techniques and conflict resolution strategies when dealing with challenging individuals.

4. Exploring Your Conflict Management Style:
Participants will gain self-awareness and identify strategies for leveraging their preferred conflict management style while adapting to different situations. 

5. Tips and Tricks for Achieving Satisfactory Outcomes:
Participants will explore when and how to use different conflict management strategies through real-life case studies and interactive discussions.

Lead Organization: Barker Hutchinson & Associates

Laura Hutchinson

Vice-President, Barker, Hutchinson & Associates

Greg Hutchinson

President, Barker Hutchinson & Associates

Afternoon Half-day Sessions

October 7th, 1:00 P.M. – 4:30 P.M.

2024 Master Class II: Trauma-Informed Practice in Professional Regulation

In this workshop, attendees will take a deep dive into trauma-informed practices in professional regulation. Attendees will be equipped with knowledge, skills, and tools to apply and enhance trauma-informed practice in their work. While certain content will be framed in relation to particular regulatory functions, it will be possible for attendees to extrapolate insights to apply to other regulatory areas.

Attendees will learn about:

  • Relationships and trust – cultural safety and humility practices in trauma-informed approaches – Have you or your organization received feedback that you are a safe and humble organization to interact with? Establishing relationships grounded in trust and humility are critical for trauma-informed practices for people to feel safe. Learn from a regulator about the review of their complaints process to make it safer and more accessible for Indigenous Peoples. Results will be shared from the first year of efforts to implement changes to support trauma-informed, culturally safe and humble practices in the complaints process. The session will include an opportunity to engage in group discussion.

  • Language and communication: What and how to communicate through a trauma-informed lens – Trauma-informed, human-centered practices challenge regulators to reconsider and evaluate how they can communicate with a people-focused approach. Learn about the importance of language and communication in trauma-informed approaches. Through case studies and exercises, attendees will learn about writing and speaking through a trauma-informed, human-centered lens.

  • Creating psychological safety in regulation practices – Critical to trauma-informed approaches is creating an environment of psychological safety to interact, whether with registrants, complainants, witnesses, applicants, or others. Interactions can occur in relation to various regulatory functions. A panel from the regulatory community will share and discuss the ways they use trauma-informed approaches to support psychological safety in interactions. 

 

This interactive workshop will include presentations, group discussion, Q & A with presenters, and resources.

Lead Organization:

Dean Benard

President and CEO
Benard + Associates

Dr. Derek Puddester

Deputy Registrar, Complaints and Practice Investigations
College of Physicians and Surgeons of British Columbia

Eden Dales

Social Worker and Director
Eden Dales Social Work (EDSW)

Michelle Ouellette

Public Support Advisor
College of Physicians and Surgeons of Nova Scotia

October 7th, 1:00 P.M. – 4:00 P.M.

Which Rights Where? Understanding the Canadian Charter of Rights and Freedoms in the Regulatory Context

When is a regulator required to comply with the Canadian Charter of Rights and Freedoms? Which Charter rights are (or are not) engaged by a regulator’s processes? What does this look like in day-to-day operation and how can regulators ensure compliance?

A recent decision from the Supreme Court of Canada confirmed that, even when a regulator is in compliance with its strict obligations under the Charter, it must continue to balance Charter values when making discretionary decisions. This expanded obligation will have a significant impact on all aspects of a regulator’s activities, including policies and decision-making in registration, complaints, discipline and quality assurance. For example, Board briefings, committee meeting submissions, and legal arguments at discipline hearings will all need to address Charter values as appropriate. Judicial scrutiny will evaluate how regulators incorporate Charter values when researching, discussing and explaining their processes.

In the first part of the workshop, we will identify and define Charter values to help you better understand your obligations. Then we will focus on strategies for successful compliance. Speakers from various regulatory backgrounds will discuss the practical implications of Charter values in day-to-day regulatory activities, and share strategies for success. At the end of the workshop, SML lawyers will review the top Charter cases you need to know.

In order to encourage discussion and sharing, this workshop will feature speaker presentations, breakout discussions, poll questions and more. We look forward to welcoming participants for an engaging and thoughtful afternoon. Following the session, participants will receive an informational email with resources, caselaw and more.

Format:

  • Workshop
  • Short presentations
  • Small group discussions and exercises

 

Target audience
Regulatory staff, committees, boards and counsel

Lead Organization:

Shamira Madhany

Managing Director, Canada & Deputy Executive Director, WES

Aditi Kadakia

Senior Director, Head of Production Operations, Global Operations, WES

Joan Atlin

Director, Strategy, Policy, and Research, WES

Caroline Ewen

Manager of Policy & Advocacy, WES

October 7th, 1:00 P.M. – 4:00 P.M.

Human Rights Issues for Professional Regulatory Organizations – Understanding Obligations and Ensuring Compliance

Regulators encounter human rights issues in every aspect of their unique roles.  Regulators must avoid discrimination and accommodate differences up to the point of undue hardship, but how can regulators learn to do that in practice?  This workshop covers foundational principles of human rights law including discrimination and the duty to accommodate, managing the risks of human rights challenges and the practical application of human rights principles through scenarios.  Participants will work through case-based scenarios applying human rights principles in areas such as registration, continuing competence, registrant monitoring, discipline referrals, disability as a defence, and penalties.  Participants will receive practical tips to apply in their day-to-day regulatory work.

Participants will learn:

  1. What is “discrimination” under the law and how do human rights laws protect against it?
  2. What is the “duty to accommodate” and how should we think about it in the context of professional regulation?
  3. How do we apply human rights principles to actual scenarios that regulators may encounter in practice?

 

Target audience

Staff and Council/Board members of professional regulatory organizations, regulatory committee volunteers, in-house legal counsel for professional regulatory organizations, no prior knowledge or experience with human rights law required.

Lead Organization:

Anastasia-Maria Hountalas

Associate, Steinecke Maciura LeBlanc

Ahmad Mozaffari

Counsel, Steinecke Maciura LeBlanc

Carolyn Gora

Director, Professional Conduct, College of Nurses of Ontario

Nathalie Cadieux

Professor and Principal Investigator, Towards a Healthy and Sustainable Practice of Law in Canada

Naakai Garnette

Director, Professional Conduct, College of Massage Therapists of Ontario

Graeme Keirstead, KC

Deputy Registrar and Chief Legal Counsel, College of Physicians and Surgeons of British Columbia

October 7th, 1:00 P.M. – 4:00 P.M.

ABCDE&I: Assessment Based Considerations for Diversity, Equity, and Inclusion in Content Development

Assessment based considerations for diversity, equity, and inclusion (DE&I) are essential in content development. Bias in exam content could originate from many sources, such as use of content irrelevant language, cultural nuances, and regional or workplace setting differences. Lack of engagement from representative stakeholders can add to or exacerbate sources of bias in content development. DE&I initiatives are designed to reduce bias and create equal opportunities in credentialing and/or regulatory assessment programs. There are many areas where DE&I can play a critical role in the fairness of exams and considerations for DE&I initiatives are not limited to a single timepoint during the assessment life cycle. Two key challenges for regulatory bodies related to addressing DE&I considerations are identifying and engaging key stakeholders across all exam development activities, from practice analysis to review of item and exam performance statistics.

This workshop is designed to help regulatory organizations assess their content development processes for opportunities to address and reduce potential sources of bias. We will discuss the following elements to identify approaches to creating greater equity in exam content development:

  • Subject matter expert (SME) recruitment, selection, training, and engagement
  • Item writing training and guidelines
  • Item and exam form review processes
  • Language or localization considerations
  • Use of item performance statistics to inform content use and future development

 

The purpose of this workshop is to provide participants with an opportunity to engage in thoughtful discussions and learning integration exercises on DE&I considerations in content development. By the end of this workshop, attendees will be able to identify opportunities and approaches for reducing the risks of including biased content into their assessments. Participants will also be able to identify stakeholder groups, engage in discussions on DE&I considerations in exam content development, and apply learnings to their individualized work settings and organizations. The focus will be on DE&I considerations in content development and the importance of intentional SME involvement (recruitment, selection, training, engagement). The content of this presentation is applicable to all regulatory bodies across all disciplines and jurisdictions. 

Learning objectives:

  1. Identify opportunities and approaches for reducing the risks of including biased content into assessments.
  2. Develop strategies for key stakeholder selection and involvement in assessment content development to address DE&I considerations.
  3. Discuss DE&I considerations related to assessment content development and apply workshop learnings to participants’ individualized work settings and organizations.

 

Target audience

The target audience for this workshop is individuals who work with or oversee the development of content for assessments.

Lead Organization:

Doha Melhem

Vice President of Consulting & Chief Evaluator, Pivotal Research

Jessica DeVries

Director of Research Operations, Pivotal Research

CNAR 2024 Pre-Conference Workshop Partners

Pivotal Research
Field Law Logo

Beth Deazeley

Beth Deazeley, LL.B is the Registrar and Chief Executive Officer of the College of Early Childhood Educators of Ontario. Called to the bar of Ontario in 2002, the majority of her career has focused on governance and professional regulation. Her experience includes leadership roles and provision of professional advice to regulatory bodies at both the provincial and national level. Beth is a regular writer and speaker on governance trends and best practices, as well as regulatory matters. She obtained her Chartered Director designation from the Directors College (DeGroote School of Business) in 2013 and has experience as a board member in both regulatory and non-profit organizations.

Gillian Slaughter

Gillian Slaughter is the Director, Professional Conduct and Regulatory Affairs at the Royal College of Dental Surgeons of Ontario, with oversight responsibility for all complaints and reports investigations, as well as discipline and fitness to practice proceedings. Over the past 10 years, she has held progressive leadership positions at three other health regulators, the College of Physicians and Surgeons of Ontario (CPSO), the College of Dental Hygienists of Ontario and the College of Occupational Therapists of Ontario. She practiced litigation at a large general service law firm, representing clients in proceedings before all levels of court in Ontario and before the CPSO. Gill is a frequent speaker about regulatory issues at national and international conferences.

Lindsay Steele

Lindsay Steele is a registered professional geoscientist with extensive experience in mining and mineral exploration and professional regulation. As Associate Director of Professional Practice with Engineers and Geoscientists BC, Lindsay is responsible for the development and management of proactive and remedial resources for individual registrants, including Engineers and Geoscientists BC’s professional practice guidelines, practice advisories, quality management standards, and practice advice services. In addition, she oversees the Continuing Education Program and the individual Audit and Practice Review Programs.

Pattie LaCroix, MA

Pattie LaCroix, MA, is Director, Communications & Policy at the College of Physicians and Surgeons of Nova Scotia.  In here role she strategically leads reputational management for the College.  Her role oversees all external communications, media, stakeholder, and government relations.

Prior to joining the College she held leadership roles in digital communications firms as President of Catapult Media and Vice-President of Communicopia. She was also a Director at the advertising firm of DDB Canada. Pattie has years of experience delivering strategic narrative workshops, designing and delivering public consultations as well as facilitating. She began her career in international development, working in south Asia and Africa. She has volunteered on the board of directions of several non-profits including Canadian Crossroads International and Easter Seals Nova Scotia. She is a member of CNAR’s Education Program Advisory Committee. She completed her certificate in Management & Leadership from Royal Roads University last year.

Stephanie Price

Stephanie Price, P.Eng., FEC, CAE, is the Executive Director of the Federation of Medical Regulatory Authorities of Canada (FMRAC) – the organization that brings Canada’s physician regulators together to collaborate and improve medical regulation. She assumed the role in February of 2024.

Prior to her work at FMRAC, she worked for Engineers Canada for 15 years, which is the federation for Canada’s engineering regulators that also seeks to support regulators, bringing them together to collaborate and improve their work. She held several roles there including interim CEO, Executive Vice President, Regulatory Affairs, and various management roles.

Stephanie also served on CNAR’s Board of Directors from March 2019 to June 2024, including in the role of Chair, making her, officially, someone who is really, really interested in bringing regulators together to learn and grow.

Before she was introduced to professional regulation, Stephanie spent 14 years working as an engineer in the cement industry. During this period, her work included plant design, project management and construction of cement plants, as well as technical support and training for plant operations.

Stephanie is a graduate of Queen’s University with a bachelor of applied science in mechanical engineering. She is a registered engineer with Professional Engineers Ontario and is also a Certified Association Executive.

Cathy Pappas

Cathy Pappas is a seasoned regulatory executive, known for leading highly successful licensing regimes across Ontario. At the College of Immigration and Citizenship Consultants, she is the inaugural Director, Registration, working across the organization to create a trusted regulator that is modern, agile, innovative and most of all, helpful. She works with her team to develop a big picture mindset that focuses on consumer protection and smart regulation.

This builds on Cathy’s work where, for more than 25 years, she has led and supported regulatory bodies (including the regulators for early childhood educators, retirement homes and property developers) on issues ranging from strategic management to maintaining best practices in a constantly evolving environment. The common themes running throughout her work are public protection, assessing risk, and leading highly effective teams.

Eric de Sa

Eric de Sa is the Data Scientist for the Royal College of Dental Surgeons of Ontario. Throughout his career, he has led teams to achieve success in data strategy initiatives, strategic project management, change management practices related to data and analytics, as well as development and expansion of research opportunities in outpatient clinics. Prior to this role, Eric has guided efforts to enhance data and analytics at the College of Physicians and Surgeons of Ontario, the Canadian Institute for Health Information, the Odette Cancer Centre and consulted with various educational research institutions and non-profit agencies. He is interested in the application of research, statistics, data and analytics as a means for transformational change with organizations and their strategic priorities.

Jenna Smith

Jenna Smith (she/her) brings a decade of regulatory experience in registration and professional conduct. She joined the College of Registered Psychotherapists of Ontario (CRPO) prior to its proclamation and contributed to the development of key infrastructure. Jenna currently manages the Professional Conduct department at CRPO where she supports a team of coordinators, assistants, and investigators responsible for processing complaints, reports, incapacity and unauthorized practice concerns. She also oversees the completion of compliance monitoring activities ordered by the Inquiries, Complaints and Reports Committee (ICRC).

Jenna attended the University of Western Ontario where she graduated with an Honors degree in Psychology and Sociology. Prior to her work in regulation, Jenna worked as a Deafblind Intervenor and Personal Support Worker. 

Dr. Lori Haskell

Dr. Lori Haskell is a clinical psychologist who splits her time between delivering professional training and educational presentations across Canada and her clinical private practice.  She is a nationally recognized expert on trauma and abuse, and on trauma informed approaches to mental health service delivery and on legal responses.

In December 2022, Dr. Haskell was appointed as a Member of the Order of Canada, which is an honour given for outstanding achievement and service to the nation. Dr. Haskell received this honour for her outstanding contributions to trauma-informed approaches to mental health service delivery and legal responses.

Dr. Haskell holds, and has held, academic appointments. Since 2003, she has been a Research Associate with the Centre for Research on Violence Against Women and Children at the University of Western Ontario. From July 2000 to June 2016, she was Assistant Professor at the Department of Psychiatry at the University of Toronto.

Dr. Haskell has worked on collaborative projects addressing the impact of trauma on Indigenous peoples, trauma and the service challenges for developmentally disabled people, complex trauma and homelessness, trauma and hoarding behaviours, and restorative justice and gendered violence. She has provided expert evidence in a number of legal proceedings, including criminal trials (most recently in the Nygard and Hoggard sexual assault trials) and gave expert testimony at the Coroner’s Inquest on the domestic homicide of three women in Ontario. 

She regularly delivers professional trainings at conferences for Crown Attorneys and other lawyers, to service providers, mental health professionals, professional colleges, and to police forces across Canada, on the need for trauma informed criminal justice system responses and enhanced understandings of the neurobiology of trauma. In early 2024, Dr. Haskell was invited to give presentations to Judges at the annual NJI conference and in Febuary to the BC Court of Appeal Judiciary.

Dr. Haskell has also published a book (First Stage Trauma Treatment: A Guide for Therapists Working with Women (Toronto:  CAMH, University of Toronto, 2003) and numerous articles on issues of trauma and abuse, including co-authoring a recent report for Justice Canada, “The Impact of Trauma on Adult Sexual Assault Victims:  What the Criminal justice system needs to know” (2019).

Megan McCarrell, RM, MPH

Megan McCarrell (RM, MPH) is the Director of Professional Practice and Policy at the College of Midwives of Ontario. Megan became a registered midwife in Ontario in 2011 and has practised in urban, rural, and remote regions of Canada, including in Ontario, British Columbia, and Northern Quebec. Over the last 5 years, Megan has held leadership positions within clinical and administrative settings in health care. She holds Bachelor of Arts and Science from the University of Guelph, a Bachelor of Health Sciences in Midwifery from Toronto Metropolitan University, a Masters of Public Health and Social Policy from the University of Victoria, and a Masters Certificate in Healthcare Management and Leadership from Schulich School of Business at York University. She is also a certified Lean Six Sigma Green Belt, with expertise in high performance health care team development, and a professional mediator and alternative dispute resolution specialist.

Shelley Ball, BA (Hons), JD

Shelley Ball is a practicing lawyer and the principal of Shelsu Pacific Consulting Inc., which provides empathic, trauma-informed sexual misconduct investigation services, as well as training and advising to public, private, and union organizations. She is a subject matter professional and interprofessional educator in sexual misconduct, trauma-informed practice, and investigations.

She is an appointed member of the Patient Care Quality Review Board of British Columbia, the provincial independent appeal mechanism for care quality complaints, and a faculty member with University at Sea, providing education to regulated professionals. For several years, Shelley has been an advisor for Forensic Guardians International, which leads training on managing human remains during international conflicts. She is a certified and experienced restorative justice facilitator and experienced in alternative dispute resolution. She has also mentored law students with the Canadian Bar Association.

As senior legal counsel in health regulation, Shelley led development and training on trauma-informed approaches in addressing sexual misconduct complaints. As the director of investigations with the University of British Columbia, she established trauma-informed investigation practices as well as sexual misconduct education initiatives, and data capturing and analysis. She has additional experience as a litigation lawyer, as a senior investigator for BC’s Independent Officer of the Legislature overseeing deaths and injuries of children in the child welfare system and conducting investigations for BC’s Coroners Service.

Dean Benard

Dean Benard is well known for his expertise in investigations and conflict resolution. With previous careers as an ER Nurse, Police Officer, and Regulatory Investigations Manager, Dean took these life experiences and channeled them into the founding of Benard + Associates, an investigation and mediation firm that serves over 50 regulatory bodies across Canada. Dean has the formal educational credentials people often expect from a speaker, consultant, and strategist, but credits his real learning to his experiences and the support and mentorship others have kindly given him over the past 30-plus years. He is a Chartered Mediator with the ADR Institute of Canada and teaches investigations, communication, and conflict resolution skills and strategies to hundreds of people each year across dozens of organizations. He shares his knowledge extensively through YouTube where he publishes various talks he has delivered as well as his monthly Take 5 videos on topics related to investigations and mediation. He publishes a monthly newsletter, called “We’ve Seen a Thing or Two” that offers a variety of interesting educational topics, and he is a regular contributor to various regulatory publications.

Dr. Derek Puddester

Dr. Derek Puddester received his medical degree from the Memorial University of Newfoundland in 1995. Most recently he was an associate professor in the department of psychiatry and led special projects for innovation/evaluation in the postgraduate medical education office. He is an expert in physician wellness and occupational psychiatry and has spent almost two decades working in physician health across several sectors. Dr. Puddester joined the CPSBC as a deputy registrar in 2020. His responsibilities include complaints and practice investigations.

Eden Dales

Eden Dales is a registered social worker, registered with The Ontario College of Social Workers and Social Service Workers (reg # 806569), and a member of The Ontario Association of Social Workers. Eden received her master’s degree in social work from Yeshiva University in New York City and commenced her career supporting clients in the emergency departments during 9/11 in NYC.

Eden is the owner and director of Eden Dales Social Work (EDSW), a community based social work practice, specializing in preparing social work assessment reports and providing post- trauma counselling services, to individuals and families recovering from trauma, in many languages and regions across Ontario.

Eden has over twenty years of clinical experience and training in the field of social work, with expertise and specialized training in post-trauma recovery, and is knowledgeable and trained in cognitive behavioural therapy, dialectical behavioural therapy, mindfulness based stress reduction therapy, narrative and brief therapy, Acceptance and Commitment Therapy, Relational Life Therapy, Couples Counselling, Trauma Informed Care, Psychotherapy for Brain Injury and Concussion Recovery, and Gender Differences in Brain Injury and Concussion.

Eden also has a private counselling practice in North York, focused on stress and mood management, family and interpersonal relationships and executive function challenges (including ADHD, concussions and acquired brain injuries).

Eden is an educator and has presented at provincial, national and international conferences on a variety of social work related topics, including (but not limited to): Female Concussions (2019, International Brain Injury Association, World Congress on Brain Injury), Healthy Boundary Setting, Working with Challenging Clients, Interpersonal Relationship Effectiveness, Emotional Intelligence and Eden developed a 6 part webinar training program on Trauma Informed Care for health care professionals, lawyers, regulators and support staff, which is accredited by the Law Society of Ontario for professionalism and EDI credits. Eden has adapted this training for professional regulatory colleges, Judges, Lawyers, Court Staff and Clients facing professional disciplinary action. Eden provides psycho-education and psychotherapy for professionals undergoing regulatory investigations using a trauma informed lens.

Eden’s trainings have been included in the Gender Based Violence Project as a blueprint for all staff working with Ontario funded agencies providing services for gender-based violence and trauma. Eden has a continual role as an educator for the mental health staff at Costi Agency on topics related to trauma recovery (Parenting after Trauma, Couples Counselling, Trauma Bonding, Interpersonal Relationships, Trauma informed care and Gambling and Gaming Addictions). Eden has educated members of The Consent and Capacity Board, Community Agencies, Corporations, Hospitals, Law firms and Insurance Companies on topics related to trauma, mental health, self-compassion, emotional intelligence, relationships, stress management, trauma recovery, effective communication skills and healthy personal and professional boundary setting.

Michelle Ouellette

Michelle Ouellette is the Public Support Advisor with the College of Physicians and Surgeons of Nova Scotia. As a registered social worker, she is the first point of contact for any public inquiry to the College. She works to provide guidance and resources to members of the public regarding their healthcare concerns, including information on the College’s complaint process. This may involve attempting to informally resolve patient concerns, directing patients to seek alternate medical care, or referring for wellness checks.

Michelle also supports vulnerable complainants through the complaint process, keeping top of mind whether the complainant is experiencing significant stress as a result of the investigation and discussing available counselling and support services.

Through her daily contact with the public, Michelle is positioned to provide senior leadership with data on trends of public concerns as well as the public perspective on issues such as virtual care and access to care to inform policy and standard re-evaluation.

Prior to her work with CPSNS, Michelle has worked in various social work roles within healthcare, community services and education and has served as a volunteer member and Chair of school and non-profit boards and committees.

Michelle obtained her social work degree from St. Thomas University in Fredericton, New Brunswick and has been practicing social work for 25 years.